Privacy policy

1. Who handles your request

ZeoGroup brings together Celta Brasil, Celta Colombia, Celta Peru, Zeocel Portugal and Zeocel Italia. The company and department selected in the form handle your request. For privacy matters concerning this website, contact Celta Brasil in Cotia, São Paulo, Brazil, at marketing@celtabrasil.com.br or through the Contact page. Other companies’ contact details appear on that page and in the footer.

2. Data and purposes

Contact: we use the fields you complete, such as name, email, phone number, company, department and message, to respond to and follow up on your request and, when enabled, send an automatic acknowledgement.

Mailing list: we record your name, email, selected interests, language, registration source, and registration and update dates to organise content relevant to your interests. Clicking “Send me content” authorises this registration separately from your cookie choice. You may unsubscribe or request deletion through our contact channel.

Browsing and security: we may process your IP address, date and time, pages visited and browser information to keep the website running and prevent spam, fraud and other abuse. These data are not used to create an advertising profile.

3. Grounds for processing

Depending on the purpose and applicable law, responding to requests may rely on steps you request before entering a contract; security may rely on the legitimate interest in protecting the service and its users; and certain retention may be required by law. Mailing list registration and optional tracking require specific permissions. Acknowledging this notice does not authorise analytics. Consent may be withdrawn without affecting previous lawful processing. Brazil’s LGPD and, where applicable, the GDPR and local data protection rules guide this processing.

4. Lolita and artificial intelligence

When you submit a question to Lolita, your message, conversation context and selected language may be sent to Google Gemini to generate a response. The provider processes this information under its service terms, which may allow retention, human review and service improvement depending on the service tier. Do not send passwords, identity documents, confidential information or sensitive personal data. Lolita is optional and its answers do not replace assessment by our team.

5. Cookies and your choices

Cookies are small records stored by your browser. We use necessary cookies for operation, security and your preferences.

On this website, the monitoring service integrates forms and records traffic sources and visited pages. Form capture and visit tracking remain active regardless of the banner choice, including “Necessary only”. The service can associate browsing identifiers with the name, email and other information submitted in forms to organize service and your relationship with ZeoGroup. Lolita conversations are not sent to this integration.

You can select “Allow all” or “Necessary only”. Both choices close the banner and keep the monitoring service active. Your choice is remembered for 180 days in this browser and domain. Preferences can be reopened using “Cookie and privacy notice” in the footer.

Use our privacy contact to request deletion of submitted data or retention information. Changing the banner choice does not delete previously submitted records. External retention periods depend on the monitoring service settings and policies.

YouTube videos remain available without tracking permission. Loading or playing them can send Google technical information such as IP, browser details and source page under its policies.

6. Data sharing

We may share necessary data with ZeoGroup companies and service providers to handle requests, send content and provide our services. Access is limited to authorised people and the information needed for each purpose. We may also share data when required by law.

Some companies and services may process data in other countries. These transfers must observe the safeguards required by applicable law. External services accessed through links on this website follow their own privacy policies.

Gemini

7. Retention and security

We retain data for as long as needed for the stated purposes and to meet legal obligations. You may request cancellation or deletion of your content subscription. For information about how long we retain your data, contact our privacy channel.

We adopt technical and organisational measures to protect data against inappropriate access, loss and unauthorised use, restricting access to people who need the information. These measures reduce risk, but no system is completely immune to incidents.

8. Your rights

Depending on applicable law, you may request confirmation and access, correction, deletion, anonymisation or restriction of unnecessary data, portability where available, information on sharing, objection and withdrawal of consent. Use the contacts in this policy to unsubscribe or exercise your rights. We may request proportionate information to verify your identity and protect your data. You may also contact Brazil’s ANPD or the competent authority in your country.

9. Children and teenagers

This website presents technical and business solutions and is not intended to collect children’s data. Parents or guardians who identify an inappropriate registration may request its deletion through our privacy contact.

10. Updates

This policy may change when services or data practices change. The date above identifies the current version. Changes requiring renewed permission will be presented before the corresponding optional uses are enabled.